Terminal illness: Planning for End of Life Checklist

Terminal illness: Planning for End of Life Checklist

Confronting the reality of a terminal illness is a heart-wrenching process, both for the diagnosed individual and their surrounding loved ones. It's a time filled with emotional upheaval, profound reflection, and, most importantly, meticulous planning for the time ahead. This guide, thoughtfully curated by Lady Anne Funerals, offers comprehensive and compassionate guidance for those on this journey.

In this guide, we will cover some of the most important practical aspects of planning for end of life, such as:

  • Gathering of important documents
  • Estate planning and legal matters
  • Advanced care planning
  • Funeral preparations
  • Social media accounts
We will also provide some detail around the emotional and spiritual considerations to take into account when making preparations for end of life.

How long do I have to make these preparations?

The timeline for making end-of-life preparations can vary significantly based on the nature and progression of the terminal illness in question. Different diseases have distinct trajectories, and the progression of each illness can be influenced by numerous factors, including an individual's overall health, age, treatments received, and their body's response to those treatments. 

For example, advanced pancreatic cancer might have a different prognosis compared to chronic obstructive pulmonary disease or advanced heart failure. Engaging in a candid conversation with your doctor can provide a clearer picture of the anticipated time you or a loved one might have left. This insight can be invaluable when prioritising preparations and making decisions about treatments and care.

However, it's essential to approach these conversations understanding that any timeline offered by a medical professional is an educated estimate. The human body, combined with the intricacies of each illness, can result in unexpected outcomes—some patients may live longer than initially anticipated, while others might face a faster progression of their illness. Regardless of the prognosis, it's beneficial to be proactive in planning to provide both peace of mind for yourself and clarity for your loved ones.

Helpful life-expectancy resources for common terminal illnesses:

Practical end-of-life preparations

Getting affairs in order is an important task to consider as early as possible. With terminal illness, there can be an eventual incapacitation or inability to communicate, which is why planning ahead (if possible) is a decision that will help you and your loved ones.

1. Gathering of important documents

Ensuring that all the necessary paperwork is in order can reduce administrative stress during a difficult time. 

  • Birth Certificate: This foundational document certifies one's identity and is a primary requirement for many posthumous proceedings. Keeping the original and some copies readily accessible is vital.
  • Marriage or Divorce Certificates: These documents not only verify your relationship status but also can be crucial when discerning the rightful claimants of your estate, especially in complicated family situations.
  • Medical Records: Comprehensive medical documentation helps caregivers and medical professionals make informed decisions regarding treatment, especially if the disease progresses to a stage where verbal communication becomes challenging.
  • Tax Records and Financial Statements: Your executor will need these documents when managing your estate, settling debts, and distributing assets.
  • Property Deeds: If you own property, be it land, houses, or other types of real estate, having the deeds ready ensures a smoother transition of assets.
  • Superannuation Documents: In Australia, superannuation can sometimes contain insurance elements, making these papers crucial for family members to claim potential benefits.
  • Life Insurance Policies: Should you have a policy, this will detail the benefits your beneficiaries are entitled to.
  • Bank Account Details: Necessary for ongoing financial obligations, ensuring bills are paid, and subscriptions are halted.

2. Estate planning and legal matters

Estate planning is a forward-thinking process, ensuring that your assets and wealth are distributed according to your wishes after your passing. It not only involves deciding how your assets will be allocated, but also who will handle the responsibility of executing those wishes. An effective estate plan alleviates potential burdens on loved ones during an already challenging time and offers peace of mind that your desires, both financial and personal, will be respected and followed through.

Create a legal will

Wills are legally binding documents that articulate how you want your assets (often termed your 'estate') to be distributed upon your death. This could include property, money, investments, and personal items of sentimental value. Additionally, if you have children under 18, your will can specify who you want to be their guardian.

Without a will, the distribution of your assets is determined by state law, which might not always align with your personal wishes. Creating a will can also help avoid family disputes over inheritance and ensure that your loved ones are taken care of in the manner you envisioned.

Tips for creating a will:

  1. Seek legal advice to ensure the will is valid and comprehensive.
  2. Regularly review and update your will, especially after significant life events like marriage, the birth of a child, or the acquisition of major assets.

APPOINT A POWER OF ATTORNEY

A Power of Attorney is a legal document that grants one or more individuals the authority to make decisions on your behalf if you become incapacitated. There are different types of powers of attorney, including:

  1. General Power of Attorney: This gives someone authority to make decisions for you over a specific time frame, often used when you're overseas or unable to act for a short period.
  2. Enduring Power of Attorney: This lasts indefinitely and becomes effective if you're incapacitated. It can cover financial, personal, or health decisions.

Given the significant responsibility bestowed upon the person (or people) you appoint, it's crucial to choose someone you trust implicitly.

APPOINT AN EXECUTOR

An executor is a person you designate in your will to carry out your final wishes. They are responsible for a range of duties, including:

  • Locating your will and initiating the probate process.
  • Notifying relevant entities of your death, like banks and government agencies.
  • Paying off any debts or taxes from your estate.
  • Distributing the remaining assets to the beneficiaries as specified in your will.

Selecting a trustworthy and competent executor is crucial. They should be someone capable of handling financial matters and potential conflicts. Many people choose a close family member, but it's also common to appoint a solicitor or a trusted financial advisor.

APPOINT AN ENDURING GUARDIAN

An Enduring Guardian is someone you appoint to make personal, health, or lifestyle decisions on your behalf should you lose the capacity to do so yourself. This role differs from a Power of Attorney, which primarily focuses on financial and legal matters. Duties of an enduring guardian might include decisions about:

  • Where you live, whether that's in your home, with family, or in a care facility.
  • Health treatments you should or shouldn't undergo.
  • Any other personal services that ensure your wellbeing and quality of life.

It's of utmost importance to appoint someone who understands and respects your values and wishes. Regular conversations with your chosen guardian about your preferences will ensure they're equipped to act in your best interest when the time comes.

3. Advance care planning

Advance care planning is a thorough process that involves deliberating, discussing, and making decisions about your future healthcare. It provides clarity around treatment choices and ensures that your wishes are respected even when you might not be in a position to communicate them. The primary objective is to achieve care that aligns with your values, beliefs, and preferences.

ADVANCE CARE PLAN

Advance care planning entails conversations that delve into an individual's beliefs and wishes concerning their forthcoming healthcare needs, encompassing care during the final stages of life. Such discussions can happen amongst loved ones at any point in life. However, for elderly individuals, those grappling with long-term illnesses, or those with cognitive challenges like dementia, this process might also include consultations with medical practitioners or health experts.

Through these discussions, one might decide to formalise their wishes in an Advance Care Directive - explained below.

ADVANCE CARE DIRECTIVE

An Advance Care Directive (also referred to as ‘Living Will’) is a formalised statement that sets out your wishes regarding future medical care. It can be as specific or as general as you desire, but it is crucial to be clear about certain treatments you want or don't want. For instance:

  • Resuscitation preferences in the event of a cardiac arrest.
  • Desired interventions for life-sustaining treatments, such as mechanical ventilation or artificial nutrition.
  • Preferences about receiving palliative care or pain management.

Advance care directives differ between states and territories. Some state and territory governments have specific forms that you can use. Refer to this web page for further information.

4. Funeral preparations

Facing the inevitable reality of our mortality often prompts reflections on how we want to be remembered, and how we'd like to bid our final farewell. Planning one's own funeral can seem a daunting and melancholic task, yet it's a profound act of love, ensuring that your last rites resonate with your life's values, beliefs, and unique essence. 

By meticulously designing your funeral, you not only ease the decision-making burden on loved ones during an emotionally taxing time, but you also ensure that the ceremony truly encapsulates your spirit, wishes, and the legacy you hope to leave behind. Whether it's choosing between burial and cremation, selecting a tranquil resting place, or picking out the hymns and readings that touched your soul, every detail matters in commemorating a life lived fully.

DECIDING ON THE SERVICE TYPE

While some may lean towards traditional burials, others prefer cremations or even eco-friendly options, such as a natural burial. Each choice resonates differently with individuals based on personal, environmental, or religious beliefs.

LOCATION CONSIDERATIONS

Determine where you'd like your final resting place to be. Whether it's a family plot, next to a significant other, or in a particular cemetery, these decisions hold immense emotional weight.

SERVICE PREFERENCES

Here's where you can outline the ambiance of your memorial service. Perhaps there's a special song that encapsulates your life, a poem that resonates with your soul, or a specific religious ritual that you'd like observed.

PREPAYING A FUNERAL SERVICE

Prepaid funerals have emerged as a pragmatic approach for those wanting to plan ahead and alleviate the financial burden on their families after their passing. Not only does this provide financial peace of mind, but it also ensures your specific wishes are documented and adhered to. This arrangement creates a harmonious balance of financial foresight and personal sentiment, ensuring that every aspect of your final farewell aligns with your vision while safeguarding your loved ones from unforeseen expenses.

5. Social media accounts

In our modern, interconnected world, our digital footprints have become as significant as our physical presence. The realms we inhabit online, particularly through social media, carry memories, connections, and fragments of our lives. 

These platforms have become places where we share milestones, forge relationships, and express our identities. Consequently, as we ponder end-of-life preparations, it becomes imperative to consider our digital legacy. 

Addressing what will happen to our social media profiles, email accounts, and other online assets ensures that our digital memories are preserved, managed, or concluded in a way that aligns with our wishes. By being proactive, we can provide clarity and reduce ambiguity for our loved ones, giving them the tools to navigate our digital realms when we're no longer here to guide them.

PREPARING A LIST

Start by cataloguing all your online accounts, from email to social media platforms, along with their passwords.

ACCOUNT INSTRUCTIONS

Decide what you'd like done with your social media accounts.Platforms like Facebook allow for memorialisation. Outline what you'd like done with each account – be it deletion, turning it into a tribute, or passing the baton to someone else.

Emotional end-of-life preparations

In the journey of preparing for the end of life, while the logistical aspects such as documents and finances are of paramount importance, the emotional dimensions hold a special, immeasurable value. The closing chapters of our lives often bring a heightened awareness of the connections that have shaped our existence and the cultural or spiritual beliefs that have given it meaning. 

By consciously addressing these areas, we not only find solace and closure for ourselves, but also ease the journey for those left behind. This emotional preparation encompasses both our interpersonal relationships and our spiritual or cultural affiliations.

1. Honouring important relationships

As the end of life approaches, relationships often come into sharper focus. It's a time to reflect on the bonds formed over the years, to mend any lingering misunderstandings, and to express gratitude and appreciation. For many, it's essential to communicate final thoughts, share memories, or simply spend quality time with those who have been an integral part of their journey. Strengthening these connections can offer mutual comfort and understanding, ensuring that no words are left unsaid and that both parties find a sense of closure.

Some tasks related to honouring relationships could include the following:

  • Leaving messages: Leave behind letters, videos or even voice recordings that encapsulate your feelings, wisdom, and love for friends and family to treasure. These tangible mementos can serve as lasting reminders of your bond with loved ones.
  • Spending time with those you love: Identify those individuals whose presence will bring comfort, peace, and solace during your final days. By being deliberate in your choices, you ensure that your last moments are spent with those who have had the most profound impact on your life.
  • Reconnecting: Reflect on your life's journey and consider reaching out to old friends, or loved ones you've drifted away from over the years. Rekindling these connections can offer both parties a sense of reconciliation and joy.
  • Giving and receiving closure: Address unresolved issues, misunderstandings, or past conflicts. Engaging in open conversations can pave the way for mutual forgiveness and provide a sense of peace, ensuring that both parties move forward without lingering regrets.
  • Creating memory journals: Collaborate with close friends and family to create journals filled with photographs, anecdotes, and shared experiences. These journals can be a therapeutic way to relive special moments and offer a lasting keepsake for loved ones.
  • Hosting meaningful gatherings: Organise intimate get-togethers or ceremonies where friends and family can come together to celebrate your life, share stories, and offer support to each other.
  • Passing on Heirlooms: Consider gifting cherished possessions or heirlooms to special individuals in your life. Accompanying these items with a note explaining their significance can make the gesture even more poignant.
  • Empowering loved ones: Offer guidance and advice to those you're leaving behind, empowering them to live their lives fully, pursue their dreams, and find happiness even in your absence.
  • Recording Your Life Story: Share your personal journey, lessons learned, and the wisdom gathered over the years through an autobiography or oral history. This record can be a priceless gift for future generations, offering them a glimpse into your life and the times you've lived through. There are life story services online such as Storyworth that can help you with this.

2. Spiritual and cultural practices

evMany individuals find comfort in the traditions, rituals, and beliefs of their spiritual or cultural background, especially when facing the end of life. Recognising and honouring these can provide immense solace and meaning during such a profound time. Here's a list of spiritual and cultural considerations one might reflect upon:

  1. Final Rites and Rituals: Identify specific ceremonies, rites, or prayers from your tradition to be performed at the end of life or posthumously.
  2. Sacred Texts and Prayers: Prepare key scriptures, mantras, or prayers that you wish to be recited, ensuring they are accessible.
  3. Symbols and Artefacts: Determine any significant religious symbols or cultural artefacts, like rosaries or amulets, to be kept close or displayed.
  4. Dietary and Fasting Practices: Communicate any religious dietary restrictions or fasting rituals to caregivers.
  5. Visitation Practices: Outline any tradition-specific guidelines about visitors and their conduct.
  6. Music and Chants: Consider sacred music or chants that resonate with your beliefs to play during your final moments.
  7. Attire and Grooming: Specify cultural or religious attire preferences, and any grooming practices to be adhered to.
  8. Handling of the Body: Detail how the body should be treated post-death, including washing, dressing, and positioning specifics.
  9. Mourning and Memorial Practices: Provide guidelines on any post-death mourning rituals or observances.
  10. Place of Rest: Decide on the preferred location for burial or resting, be it a religious site, family plot, or nature spot.

Take the next steps now

Feel free to copy and paste the below list somewhere so that you can work through the items

Practical end-of-life preparations

  1. Gathering of important documents
    • Birth certificate
    • Marriage or Divorce Certificates
    • Medical Records
    • Tax Records and Financial Statements
    • Property Deeds
    • Superannuation Documents
    • Life Insurance Policies
    • Bank Account Details
  2. Estate planning and legal matters
    • Update or create a Legal Will
    • Appoint a Power of Attorney
      • General Power of Attorney
      • Enduring Power of Attorney
    • Appoint an Executor
    • Appoint an Enduring Guardian
  3. Advance care planning
    • Advance Care Plan
    • Advance Care Directive
  4. Funeral preparations
    • Service type
    • Location considerations
    • Service preferences
    • Prepaid funeral
  5. Social media accounts
    • Preparing a list
    • Account instructions

Emotional end-of-life preparations

  1. Honouring important relationships
    • Leaving messages
    • Spending time with those you love
    • Reconnecting with old friends/loved ones
    • Giving and receiving closure
    • Creating memory journals
    • Hosting meaningful gatherings
    • Passing on Heirlooms
    • Empowering loved ones
    • Recording Your Life Story
  2. Spiritual and cultural practices
    • Final Rites and Rituals
    • Sacred Texts and Prayers
    • Symbols and Artefacts
    • Dietary and Fasting Practices
    • Visitation Practices
    • Music and Chants
    • Attire and Grooming
    • Handling of the Body
    • Mourning and Memorial Practices
    • Place of Rest

 

 

 

About us

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Our compassionate all-female team are dedicated to supporting families in their times of need. We arrange beautiful personalised funeral services in the Gladesville & Sydney area.

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We're here to help

Lady Anne Funerals is here to support and assist your family through what can be a difficult time, with a ladies touch. 

We are available to discuss a range of services to support your family, including: 

  • Personalised memorial services
  • Cremation and burial services
  • Religious services catering to all faith's
  • No service, no attendance 

Please get in touch - night or day - via the form or you can call us on the number below.

Phone: 1300 74 00 74

206 Victoria Road, Gladesville 2111

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Our Success Stories

I am truly grateful for the help and support from Lady Anne Funerals. They made everything clear and took away all the uncertainties about what needed to be done.

A special thanks to Yvonne, who was the celebrant for our ceremony. The respect and honour she showed in delivering the eulogy were fantastic. Many attendees commented on how well she spoke about my wife Glenda, as if she had known her personally.

Yvonne, thank you. You were exactly the person we needed during this difficult time in my life.
Ray - Google Review 4 months ago
Hi Yvonne, Just a personal note from me to say how grateful we all were for the gentle, magnificent way, you helped Janie make her mother’s funeral such an authentic, warm, loving, and memorable celebration.

Especially, your work has helped create a wonderful “first impression” for our grandchildren. You’ve gifted them the tools to actually celebrate a life, that I’m sure will help them cope with the inevitable sadnesses of living.

Who would’ve thought a funeral could be such a genuine, respectful, celebration.

Thank you again Yvonne.
Janie and Greg Page - Google Review 3 months ago
I am overwhelmed with the feedback on how beautiful it all was from all who attended. You and the other ladies were wonderful, looked so elegant, and made the day so very special for all who loved Paul.
Barbara Sommerville Enright
Karen has supported my Mum and me through the most difficult week of our lives as we not only planned a funeral, but interred my Dad to his new home. I will be forever grateful to Karen for her ongoing support, guidance, kindness, empathy and friendship over the last week. Karen has now become part of our extended circle of close family friends.
Daughter of the late Sveta Dordevich
Yvonne, thank you for your gracious, patient and calming presence and the time you took with our family to fully understand how we wanted to celebrate our Mothers life. You were responsive, caring and professional - but with an authentic warmth that shone through. Beautiful woman, inside and out.
Lydia Hamilton - Google Review 2 months ago
Karen and her staff treated us with the utmost respect we could not have been in better hands during this difficult time. My mum had organised her funeral with a prepaid funeral plan which she had purchased from Karen almost ten years ago this also made this upsetting time much easier to deal with and she got all the things that she wished for.
Malcolm Ellis
Karen and her team are lovely to deal with. They are highly professional and empathetic which is what you need when you are grieving the loss of a loved one. From the first call, I felt like I could trust Karen as she genuinely cares and guides you through the process step by step. Her team was highly accomodating and moved fast. I am so grateful to the support and service I received from the team at Lady Ann funerals.
Tina Kaur - Google Review 2 weeks ago
On behalf of my family, I would like to thank Lady Anne Funerals for a beautiful service yesterday for my aunt Dot. All who attended commented on how lovely the service was & the professionalism of all the staff. Thanks again very much for helping making a sad day one of celebration of Dot’s life.
Judith Neville
The Lady Anne Funerals team went above and beyond what I anticipated. Navigating funeral arrangements for the first time can feel overwhelming, especially amidst grief. Karen and her team were outstanding, managing essential tasks and collaborating with my family to create a meaningful celebration of life that truly honoured my mother's memory. Although you hope to never require their services, if you do, I wholeheartedly endorse reaching out to Lady Anne Funerals.
Jeremy Cooper - Google Review 4 months ago
“I just wanted to send you our sincerest thanks for everything you and your incredible team did for us in making the most perfect day, celebration and farewell of our beautiful Harper.

I have given a lot of thought to your business and the industry and I think it is perhaps the most important business for families to get it right when it comes to planning a funeral which may be sudden or may be a long time in the making. Either way, when one is faced with the unfortunate situation of needing to arrange a funeral, only then do you realise the importance of getting it right.

We experienced first hand the polar opposites the industry offers. It is not just about the cars, the booklets, the music and all the things that make up the day - its about the service, the care and most importantly it’s about the people.

From our very first conversation we could sense your genuine care to our situation and your attention to detail was obvious - this was very different to the previous conversations we had with others we had been referred to. Those other companies wanted to commence meetings with the paperwork side of things upfront which is a very confronting thing to do just days after losing your loved one - and when one of the others that I am referencing couldn’t even refernece our daughters name as our meeting started - we were horrified of how poor the service of care could be.

This is where you and your team shine. After feeling very lost in our search to secure the perfect funeral director to create the perfect day, my wife all of a sudden recalled you standing out the front of your office each morning watering the surrounding gardens to ensure a beautiful front of house. Well, I can assure you, it is not just the front of house that is beautiful - its the entire package that is beautiful.

Your manner, your direction and your expertise is evident from the get go. Nothing is too hard for you or your amazing team. The personal care made us feel like we were the only funeral you were working with at the time, and that’s exactly how it should be.

The finer detail, such as driving past our house so our daughter could go past our house one last time, then leaving the most beautiful flowers on our doorstep, to bumping into us at the Church because you were just doing your own research to make sure the day was seamless. This combined with your recommendations from every aspect as everything was very foreign to us, you were able to guide us to achieve the most beautiful farewell.

The day itself was simply perfect. Not once did we have a concern. The car was shining, your team dressed beautifully, cold water provided for us, directions for our guests, directions for us. Everyone commented on how amazing the day was and how incredibly your team were. Seamless is the only word I can use. It doesn’t stop here.

Your personal care and guidance then allowed us a more intimate farewell the following day (we are so grateful for for this recommendation and possibly would have missed this special day if you had suggested it was the best idea). Again, you and your team made us feel like you had nowhere else to be, and no one else to help. Just us. The setting was beautiful, the celebrant (that you arrange and recommend) is a delightful, your team make this day even more special than the last.

This is something we never want to go through again but there will be so many others, that like us, have no idea where to start to look for the right funeral director for their own special day. All I can say is that I hope that they appoint Lady Anne Funerals. We learnt a lot quickly and it is again a business many do not ever consider needing but without question one of the most important businesses to select the right person and the right team.

I welcome any of your future potential clients to contact me if they wish to discuss our experience with the amazing Lady Anne team. We thank you for giving our beautiful baby the most incredible farewell that was exactly how we imagined it, you just made it happen.”

Lee Dowdall
Lady Anne Funerals did an amazing job of organizing my Mum's funeral. Yvonne was caring and listened supportively to create the perfect day; I'm sure mum was watching and smiling. Everything was organised and coordinated perfectly, from ceremony, burial to catering. I am truly grateful to the whole team for making a difficult time of our lives so much easier.
John Jencek - Google Review 3 months ago

"I just wanted to say a big thank you to you and your amazing team. I couldn’t have asked for things to go any better. Everything was perfect. And your ladies were beautiful. Your Yvonne is amazing. She is patient, compassionate, caring and delivers perfection in all the elements of the proceedings. She has been an absolute Gem.

Once again thank you so very much. I would highly recommend anyone to use your company if they want a perfect funeral service. 5 star service. 5 star outcome.

There were multiple compliments on the service, on your ladies and on the care from the attendees. I’m more than happy for you to post this on any media platform as a compliment and tribute to your company.

Thank you."

Anne Leslie
Lady Anne Funerals has the compassion, understanding and empathy that many of the larger funeral homes do not possess. My aunts funeral was dignified and classy everything she deserved. I would highly recommend Lady Anne (and have) as they go above and beyond.
Joanne Marks
Our whole family would like to thank Karen, Therese and all the staff at Lady Anne Funerals for their kindness, compassion and the personal service given after the passing of our dear dad. The guidance in choosing Mandy Fischer as the celebrant was the perfect fit. We highly recommend their services
Janelle Maber - Google Review 4 months ago
I would like to thank you and the whole team at Lady Anne Funerals for making mums funeral the perfect goodbye. The funeral was everything and so much more than mum wanted. Nothing seemed to be too hard and that made my time far simpler than i had expected. 
The whole day was perfect and we noticed with love all the special touches from the bookmarks to the candle to the display screen with Iris's. Thank you so much. Your team felt like part of the family rather than people doing a job.
That i believe is what sets Lady Anne apart.
I cant thank you enough.
Pete
One of the most difficult and heart wrenching moments of my life was made easier by the beautiful team at Lady Anne Gladesville. The time, the respect and the support given to me and my family, not only for the ceremony but from the moment we contacted them until weeks after was truly incredible. Thank you so much!
Jo-ann Kennedy - Google Review a month ago
My family and friends were very happy with every aspect of the preparation and celebration of the end of my wife. When I knew the end was near I spoke to Yvonne who explained to me what would happen and this was done with delicacy and tact. When the end came Yvonne came to our house and explained every aspect of what would happen. We explained what we wanted for Margaret's farewell and nothing was too much trouble for Yvonne to explain or discuss. On the day of the funeral everything went like clockwork and all my relatives and friends told me how impressed they were. So thank you to Yvonne for being celebrant and MC at the farewell and thank you to all the Lady Anne team. If I were asked to score the service my family received  it would be ten out of ten.
Dick Hodge

“We wish to thank you for having helped us put together a beautiful farewell for our mother, one which she would have been delighted with.

It was a difficult day and it would have been worse without your synchronised, seamless and consistent presence as well as attention to detail.

We value your candour as the people you are and the very sensitive manner in which you conducted the service.

Thanking you from the bottom of our hearts,

The Pastore Family

I want to send a heartfelt 'thank you’ to you both, and your team, for your compassion and your assistance in taking meticulous care of Dad and arranging such a beautiful end of life service for him. Within a matter of only a few days, which included a weekend, you were able to organise the perfect service tailored to our requests.

Not only did you organise the attendance of the RSL representative, you also went to considerable trouble to download the music and videos we had chosen, in a format that could be utilised in the service.We greatly appreciated your guidance too with organising the order of service and arranging a printed copy of the tributes for one of our friends who was deaf.

Thank you Yvonne for doing a magnificent job as the celebrant. We greatly appreciated you reading our tributes to Maurie on the family’s behalf. Thank you too for reading the poem, 'The Dash’ so beautifully.

It was comforting for our family and friends to come together in a more intimate setting, which your chapel provides. The light refreshments, which followed the service, were ideal, allowing the family to stay on and share their memories.

Dad quite often had high expectations of the way things should be done, bless him, so I was particularly mindful of doing him proud with this last expression of our love for him and a tribute to his long and meaningful life. We achieved this, with your help, and I know he would have been deeply touched and honoured. Thank you for you for all you did.

Annie