Meet the Team

What drives me is to consistently deliver exceptional service and services. I gain so much satisfaction and personal fulfilment in helping families cope with the loss of a loved one; I sit with them, laugh and cry with them and tease out all the little things that will ensure a truly memorable tribute.

Having lost loved ones myself, I am constantly reminded of how special each service needs to be. I have found inner strength; often I deal with family who are in shock and not coping, I find the more they fall apart, the greater my ability to keep it together for them. I don’t assume anything but patiently pose questions and suggestions that help me and the team to deliver excellence on the day.

New to the funeral industry, but I bring extensive experience as an Operations Manager, with a proven track record in leading and driving change.

This role combines logistical expertise with compassionate care to support families during their most challenging times. A key focus is on building and nurturing long-term relationships with families, the community, and key stakeholders.

Leveraging my background, I aim to foster a culture of continuous improvement, modernizing and automating processes to enhance operational efficiencies and elevate our clients' experience. I’m truly passionate about this unique opportunity.

Carol brings 30 years of experience as an Executive Assistant in the corporate sector, where she developed exceptional organisational, management and people skills.

New to the funeral industry, she joined the team as a Funeral Assistant and quickly advanced to Marketing Manager, where she has introduced digital innovation to enhance the role. 

Outside of work, Carol enjoys quality time with her family, and she has a passion for travel and connecting with friends.

At Lady Anne Funerals, I’m lucky that I am able  to fulfill three important roles: as a celebrant and as a trained funeral arranger and director. This combination gives families confidence that I have a deep understanding of every aspect of the ceremony.

Being a celebrant is a deeply rewarding vocation, and I cherish the privilege of guiding families through such personal times. I work closely with each family to plan and organize a bespoke ceremony, helping with eulogies, readings, and cultural rituals to create a meaningful tribute that honors their loved one’s life.

For me, it’s about diversity. No two days, no service, no individual and no two families are the same. Every service can be customised to suit your family’s needs, from understanding your personal beliefs to helping you stick to your budget.

Honouring your loved one and respecting your wishes is the most important role for me. At the end of each day I go home with a sense of satisfaction that I have done the best I can for bereaved families and helped in any way that I could. I really enjoy providing a service that truly celebrates the life of your loved one.

I have lived most of my life in the Gladesville/West Ryde area and have been with Lady Anne Funerals for almost 9 years. In this time, I feel that I have helped each family in their time of grief and sadness to the best of my ability.

Each family is different, and I walk away at the end of the day knowing that I reduce the stress of families during difficult times and given them peace of mind that their loved one is in good hands.

Being part of Lady Anne Funerals is being part of an amazing team, a group of women that always show compassion and kindness.

In 1990, my husband was diagnosed with cancer, leading to a challenging five-year struggle before he passed in 1995. This experience deepened my appreciation for kindness and strengthened my faith. 

Life is brief, and it’s compassion that helps us navigate challenges. I’m grateful for the supportive friends and family who stood by me during both the hard times and the good. 

Today, I’m proud to be part of the Lady Anne Funerals team, where I can support wonderful people and make a positive difference in their lives.

Tracey has been with Lady Anne Funerals for just over two years as a casual team member. In her role, she provides assistance to the arrangers on service and comfort to families during difficult times, helping them say their goodbyes.

Although working at Lady Anne Funerals is her second job, it holds a special place in her heart.

For Tracey, it’s a meaningful way to give back to the community and offer compassion to those in need. 
 

Jo Roumanos joined Lady Anne Funerals earlier this year as a Funeral Attendant, bringing with her a deep passion for helping others.

With a background in charity organisations and the not-for-profit sector, Jo has always been driven by a desire to make a positive impact. Prior to her current role, she served as a Direct Marketing Strategist and Head of Communications, where she led successful initiatives across various sectors, using her expertise to drive engagement.